Privacy Policy

Effective Date: September 30, 2023
Last Updated: September 16, 2025

Lean Six Sigma Bureau (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website www.leansixsigmabureau.com (“the Website”) and related services.

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1. Definitions

• “Personal Data”: Any information relating to an identified or identifiable individual (e.g., name, email address).
• “Services”: Online training, certification, and consulting services delivered via our e-learning platform.
• “Vendor”: Our hosting provider, FixerWP, which provides the infrastructure for the Website.
• “User”: Any individual who accesses or uses the Website.

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2. Data We Collect

We may collect the following categories of data:

• Contact details: name, email address, telephone number.
• Professional details: job title, organization, area of expertise.
• Account information: login credentials, training history, certification status.
• Payment details: limited billing information (processed securely by third-party payment providers; we do not store full credit/debit card numbers).
• Technical data: IP address, browser type/version, operating system, device information.
• Usage data: activity on the Website, referring/exit pages, time spent on platform, and cookies.

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3. Purpose and Legal Basis of Processing

We process Personal Data for:

• Delivering and managing access to our e-learning platform (performance of a contract).
• Managing certifications, training history, and user accounts (legitimate interest).
• Responding to inquiries and providing customer support (legitimate interest).
• Complying with applicable laws and regulatory obligations (legal obligation).
• Marketing communications, if you have opted in (consent).

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4. Data Hosting and Security

• All Website and email data is hosted by FixerWP, located in the Netherlands (EU).
• Data is stored exclusively within the EU and is not transferred to the United States or other jurisdictions without appropriate safeguards.
• Security measures in place include:
  • SSL/TLS encryption for data in transit.
  • Vendor-managed firewalls and DDoS protection.
  • Regular backups within the EU.
  • Access controls to limit data handling to authorized personnel only.
  • Monitoring and logging of system activity for anomaly detection.
• We periodically review our hosting vendor’s compliance with GDPR and industry best practices.

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5. Data Sharing

We do not sell or rent your Personal Data. Data may be shared only with:

• Hosting vendor (FixerWP), strictly for providing infrastructure.
• Payment providers, for secure processing of payments.
• Regulatory or legal authorities, if required by law.

All third parties are bound by contractual obligations and GDPR compliance requirements.

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6. Data Retention

• Account and training data: retained for as long as your account remains active.
• Billing/financial records: retained for at least 7 years, as required by law.
• Technical logs: retained for up to 12 months for security and troubleshooting.
• Marketing data: retained until you withdraw consent.

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7. Your Rights (GDPR)

As a data subject, you have the right to:

• Access your Personal Data.
• Request correction or deletion.
• Restrict or object to processing.
• Data portability (receive a copy in a machine-readable format).
• Withdraw consent for marketing at any time.
• Lodge a complaint with your local supervisory authority (Autoriteit Persoonsgegevens, Netherlands).

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8. Cookies

Our Website uses cookies to improve functionality and analytics. You can manage cookie preferences through your browser settings.

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9. Business Changes

In case of a merger, acquisition, or business transfer, Personal Data may be transferred to the new entity under the same protections as outlined in this Policy.

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10. Changes to this Policy

We may update this Policy from time to time. The revised version will be posted on the Website with an updated “Last Updated” date.

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11. Contact Us

For questions or to exercise your data rights, contact us:
Email: info@leansixsigmabureau.com

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